Contracts

GSA PBS Technical Integration Services (TIS) and Equipment Support
Review, analysis, solutions, and recommendations regarding PBS IT Support.
Remote User Access Engineering and Support.
New Technology Integration services.
All facets of IT Equipment technical support and maintenance, including administration and maintenance of equipment, reporting systems and related databases and associated support tracking and inventory systems.
Assistance in obsolete equipment tracking and destruction or donation to other Government agencies or schools.
Provide equipment asset management and associated supplies as well as monitoring for the PBS Central Office.
Project Management support.
Provide technology assistance to the Office of the PBS-CIO and Infrastructure Division.

Provide Information Technology support and maintenance to the GSA Enterprise Active Directory Service, the GSA BlackBerry Enterprise Infrastructure, and the PBS National Applications Help Desk.

GSA PBS Regional Server Services
Supporting over 275 Windows 2000/2003 servers across 12 regions
Monitor availability and heath of servers
Perform maintenance and patching of servers.
Architect and Implement new Network Applicance/SyncSort Backup Solution
Architect and Implement new VMWare ESX Server consolidation.

GSA PBS National Help Desk Support
The General Services Administration’s (GSA) Federal Supply Service (FSS) has approximately 4,700 Personal Computers connected to approximately 20 file servers nationwide, including Alaska and Hawaii. DBC provides Help Desk services ranging from answering “how to” questions to fixing broken hardware, loading special applications, and making sure all PCs remain in full functioning order. Our personnel also perform Active Directory (AD) network administration and assist with Lotus Notes desktop configuration. A key support initiative undertaken by DBC at FSS is the diagnosis of Network problems and the efficient routing of those problems to the appropriate support entity. Specifically, the DBC FSS Help Desk Maintenance Task supports Microsoft Windows and Microsoft NT, Microsoft 2000, Microsoft XP workstations, Lotus Notes email desktop system, Microsoft Office Productivity Suite, and Microsoft Internet Explorer. TCP/IP connectivity is a key component for internet access, Lotus Notes, and numerous in-house applications. DBC FSS Help Desk technicians provide key troubleshooting insight into TCP/IP connectivity problems. Within the last two years, FSS Help Desk productivity increased exponentially by making two key upgrades to the tool set including the implementation of Funk Proxy Remote Control. DBC has supported the reduction in response time on a typical call from what was hours to just minutes. The difference is achieved by our technicians’ ability to resolve problems remotely with Funk Proxy from their own desktop, verses traveling to the user’s desktop. With the ADC phone system, DBC’s technicians are able to manage call volume and measure performance criteria such as abandoned calls, average abandon time, total number of calls and percent of answered calls.

Federal Reserve Board IT Services
Successfully accomplishing this contract has required delivery of high quality task order services to a diverse user community the Federal Reserve Board. DBC provides full-time, on-site management and technical guidance and services for all tasks orders issued under the contract. DBC’s dedicated technical staff is responsible for evaluating task requirements, ensuring that the technical requirements of tasks are accomplished on schedule and within budget, ensuring that all deliverables meet applicable standards and are submitted in a timely manner, and ensuring that all DBC and FRB contractual and policy requirements are met. DBC applies a proven approach to Program Management which includes but is not limited to the following Areas:

Mainframe Development
Web Development
Security Standards
Help Desk
Telecommunications
Client Services

DBC applies a proven approach to Program Management which includes but is not limited to the following:

Accurately estimating task resources requirements.
Assigning qualified staff.
Developing and Tracking to effective schedules.
Selecting effective technical methodologies.
Producing quality deliverables on Schedule
Conversion of mission critical Federal Reserve System to DB2. Utilized COBOL II, DB2, JCL, SAS, and Dialog Manager in the accomplishment of the Y2K conversion effort.
Conversion of mission critical Federal Reserve System to. Utilized Windows NT, Cisco Routers, Hubs, Switches, and Compaq Manager in the accomplishment of the conversion effort.

Analysis, design, development, coding, testing, and implementation of various software applications utilizing SQL Server, Oracle, PowerBuilder, Cold Fusion in a Client Server and internet environment.

Panacea/Dept. of Labor
Supply a variety of information technology services over a variety of systems from Mainframe Legacy systems to Client Server and Internet Systems. Provide Analysis, design, development, coding, testing, and implementation of various software applications utilizing Delphi, C++, Informix, Oracle, OOP, UNIX in the environments previously mentioned.